Dispute management by Synctrack – control your order status in 1 click 

1.474 views - May 26, 2022

There are many store owners who feel that managing the status of orders on Shopify is too difficult and complicated. Currently, Synctrack has launched a new feature: Dispute management by Synctrack, making it easier for customers to quickly and easily control it.


Dispute management by Synctrack is really functional

The benefit of using the “dispute management” feature

There are many advantages to using the “dispute management by Synctrack” feature that you should know:

  • Giving information about all the conditions of total disputes sellers get in the chosen time. Whatever a shopper encounters a problem, you can see it and offer the best solution.
  • Filtering the situation of all orders based on dispute status, dispute reason, and Life cycle stage of the dispute: Filtering information based on the status of the dispute is very convenient as with just one click, you can easily group information about re-orders of the same type. Based on this, the store owners will know which customer’s situation needs to be resolved first, then make the most appropriate decision and solve it most thoroughly.

How to use the “dispute management by Synctrack” feature? 

The way to use the new dispute management by Synctrack feature will not make you feel difficult.

  • Step 1: On the Dispute tab, you click on “Get disputes from PayPal” in the upper right corner.
  • Step 2: Choose your PayPal account and the days you want to get dispute data. 
  • Step 3: Wait for a moment and Done! Your dispute management feature is successfully completed to use.

We all understand that our new feature will help you save both money and time on managing disputes, especially for customers having high synced orders per month, that is the reason why we open this for those who use BASIC Package or higher (including PRO, PRO plus and UNLIMITED)


Synctrack helps you with other convenient features

In conclusion, Synctrack team makes sure that it will support you in resolving problems involved in disputes. If you would like any further information, please don’t hesitate to contact us.

Feel free to share more with us about the experience while using this up-to-date feature, and do not forget to tell Synctrack team about other unique ones you want us to provide. 

If you want to know more interesting things that the Synctrack app has to offer to Shopify sellers, you can find out in this blog: Sync tracking info by Synctrack – How does it work?

Tags: add tracking information to Paypaladd tracking numberavoid disputes and chargebackschargebackdisputedispute managementPaypalShopifySynctrack

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